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The Benefits of Help Desk Services in Houston for Businesses of All Sizes

November 1, 2022 | By: Scott Lard

IT is the backbone of many businesses, regardless of size, and issues surrounding an organization’s IT infrastructure don’t wait for business hours to cause chaos. That’s just one of many reasons why businesses are utilizing IT help desks to get the tech support they need whenever they need it. 

Gone are the days of waiting for answers to your most pressing IT questions, because an IT help or service desk can address IT issues at multiple support levels quickly and easily. Help desk services can even dispatch a technician for in-person issues, offering an even higher level of customer service. 

If you’re not sure yet whether having an IT help desk is right for you or not, read on to learn what help desks do, what benefits they can provide to your business, and how you can find a help desk provider at a cost you can afford.

What is a Help Desk?

What is help desk

Help desk support is a service offered by many managed service providers, or MSPs, for companies who are looking for outsourced IT support. By outsourcing to a third-party MSP, businesses can save money on in-house IT staff and receive help on a variety of tech issues. Help desk IT technicians can assist users with everything from basic software issues to complex server malfunctions. A help desk support team can be supplemental, alleviating the strain of less pressing and mundane issues for in-house IT teams, or it can serve as a business’s primary form of IT support, such as for small businesses without a dedicated IT department.

How Can a Help Desk Help Me?

When a help desk provider is partnered with your business, your team members can report issues directly through online ticketing systems, email, or by phone, depending on how the MSP you’re working with does business. After reporting the issue, you’ll be connected to an IT professional who can help. In addition, an IT help desk team can implement monitoring services to help identify potential issues before they happen.

Overall, having help desk services for your business enables your team to operate at a higher level and provide your customers with better support — all without expensive overhead costs like having a permanent, on-site IT team.

What Services Does a Help Desk Provide?

A help desk typically offers a variety of managed IT services, including security solutions, cloud computing services, network monitoring and management, and much more. Help desk service providers can help minimize downtime in the event of computer issues, as they are experienced in all things IT, can provide remote assistance, and will even send technicians on-site if needed for more serious issues.

Types of IT problems a help desk can assist with include:

Managed service providers assist with these kinds of issues by offering a wide range of services, such as:

Of course, these services are just a handful of examples. By speaking to potential MSPs, you can get a full list of the products and services they provide to better understand the scope of what they can offer within their help desk services.

The Benefits of Help Desk Services

The primary benefit of having managed help desk support is having access to experienced IT techs who can help diagnose and resolve IT issues quickly and, often, remotely. Generally, a help desk is offered at all times, offering 24/7/365 support. This continuous support and quick response time, even on the weekends or during holidays, means that your business’s IT processes are up and running at peak performance at all times. With help desk services on your side, you can address and fix problems quickly, minimizing downtime and cost to your business.

If your business already has an IT team in-house, you may be wondering if help desk services are even needed. In fact, for companies with internal IT staff, managed help desk services can take on the burden of mundane issues and allow internal teams to focus more on pressing company issues or long-term IT goals. In addition, a help desk service provider typically has more experience, a faster response time, and more comprehensive support options than internal IT staff. This is due to the wide range of clients MSPs work with and their dedication to all things IT.

Some of the advantages of having help desk services include, but aren’t limited to:

  • Lower and/or Controlled Operating Costs – Managing the budget for your business can be tricky, but knowing what to pay for IT management doesn’t have to be. Outsourcing IT support to a help desk provider ensures lower operational costs and gives you a simple monthly payment.
  • Expertise – IT is always changing. Having a help desk provider can help make sure your business has access to the latest knowledge and expertise from a team of seasoned IT pros.
  • Risk Management – Keeping your IT infrastructure protected, up-to-date, and well-managed with the help of a third-party IT services provider helps minimize risk to your bottom line.
  • Better Productivity & Performance – Proactive IT management keeps your business running smoothly for less downtime and better performance. In addition, outsourcing allows your internal technology resources, like in-house IT employees, more time to work on critical business strategies, increasing productivity and growth.

How to Find the Best Help Desk Services

When looking for the right help desk service provider for you, search for managed service providers who have many years in business. The longer a company has been providing IT support, the better the chance that they have a keen understanding of IT for businesses and can adapt to changing technology. 

In addition, look for a company that has a solid reputation for providing great customer service. You want an MSP that has high ratings from former and current clients.

Lastly, look for a provider whose services and approach to business align with your needs and expectations.

The Top Help Desk Services in Houston, TX

With more than twenty years of experience providing IT help desk services and other managed services to businesses across Houston, IS&T is one of the leading help desk providers in the greater Houston area and beyond.

Our IT professionals take time to identify your company’s unique needs and can put together an individualized proposal that includes help desk support and other IT services. We aim to provide the highest possible customer satisfaction through our comprehensive approach to IT management and support.

Contact us today to discuss your new projects!