Oversee the design, implementation, and support of IT infrastructure networks, including LAN, wireless, WAN, SD-WAN, cloud, and voice. This involves translating business requirements into network solutions and ensuring optimal performance.
Handle all aspects of employee management, from recruitment and performance evaluation to resource allocation and professional development, to foster a motivated, skilled, and high-performing team.
Supervise Managed Service Providers, maintaining productive relationships with onshore and offshore resources to ensure service delivery meets organizational needs.
Responsible for P1 and P2 assistance and escalations
Plan, scope, and execute technical projects, aligning all stakeholders across the environment to ensure timely completion within budget and scope.
Lead technical programs, establishing frameworks and procedures to optimize execution and ensure alignment with business goals.
Effectively communicate complex technical concepts to executives and stakeholders, ensuring they understand IT strategies and issues clearly.
Develop and monitor success metrics, track solution performance, and prioritize work to ensure ongoing alignment with business objectives.
Manage all aspects of budgeting, from development to management of annual budgets (both capital and expense), and planning/forecasting future budget needs.
Oversee the strategic alignment of system specifications, personnel requirements, and project schedules, ensuring the effective utilization of IT resources.
Collaborate with other IT management teams to evaluate requirements and determine the best technical solution for business initiatives, enhancing cross-functional collaboration.
Ensure team adherence to all technology standards and procedures and regulatory compliance, fostering a culture of accountability and excellence.
Monitor networks for performance and resolution of production incidents, which may require 24 hr./7 days a week coverage.
Drive continuous organizational improvements.
Ensure SLAs are defined and monitored to ensure agreements are met.
Maintain regular communication with team members, fostering open dialogue and promoting a positive team culture.
Review and provide feedback to direct reports.
Manage multiple business initiatives of high complexity (complexity defined by size, technology used, and financial complexity)
10+ years of relative technical experience or equivalent combination of education and experience, including:
Innovatively developing solutions: Demonstrated ability to conceive and implement creative solutions to address complex business issues, utilizing technology to optimize operations.
Ensuring high service availability: Proven experience in designing and implementing robust IT systems that minimize downtime and eliminate single points of failure.
Working with Managed Service Providers: Extensive experience in liaising and coordinating with MSPs, optimizing the value derived from both onshore and offshore resources.
At least 8 years of managerial and leadership experience, showing the ability to lead high-performing teams in an IT environment.
Extensive experience in IT engineering and operations, demonstrating a strong understanding of the practical application of IT systems and networks in a business context.
Profound understanding of enterprise networking: Demonstrated proficiency in the design, implementation, and management of local area networks (Switching, Routing, VLANs, Firewalls), wide area networking (Routing, SD-WAN), and wireless networking.
Expertise in network monitoring tools, specifically SolarWinds, and the ability to use such tools to identify and resolve network issues.
Comprehensive knowledge of cloud technologies (GCP, Azure, AWS), including migrating systems to the cloud and managing cloud-based services.
Solid grasp of network security principles and systems (Firewalls, NAC), and the ability to ensure that all network activity complies with relevant security protocols.
Strong understanding of voice telecom
Exceptional communication skills, with a proven ability to convey complex technical information to a diverse team and facilitate effective collaboration Ability to analyze and research current and new technologies.
Strong problem-solving skills, showing a methodical approach to diagnosing issues, formulating solutions, and executing remedial actions.
Experience in presenting technical issues and strategies in a clear, concise manner to non-technical leadership team.
Bachelor’s degree in computer science, related discipline, or equivalent work experience.
Certifications are not required but are a plus. (Examples: GCP Cloud, CompTIA, CCNA, VCTA-NV)
Job Order ID#: 5436 Location: Katy, TX Job Type: Direct Hire