IT Support - Odessa

IT Support - Odessa

Seeking an IT Support Specialist

  • Primary responsibilities include deployment and maintenance of system hardware, operating systems, and applications.
  • Provide organization‐wide service request system management, service request escalation, day‐to‐day technical support and administrator of network environments.
  • Provide 1st tier network analysis and resolution planning for detected issues and seek appropriate resolution to meet the goals of the department and organization.
  • Responsible for performing a variety of complex technical duties related to system administration.
  • Perform research and analysis to provide resolution for complex technical issues related to ChampionX network.
  • May require evening and weekend work

The End User Support Technician will be expected to:
  • Serve as triage and the first line of end‐user support. Provide problem analysis and resolution or escalate more complete problems when applicable.
  • Monitor and respond to help desk incidents from users and provide routine support and assistance, including handling software and hardware questions, issues, or problems.
  • Directs support requests to appropriate resources if not able to resolve the issue or problem.
  • Work independently to perform advanced troubleshooting for complex technical problems  including desktops, servers, security issues, printers, and applications.
  • Promote a high level of customer satisfaction through proper telephone etiquette and respond with an appropriate amount of urgency to user problems.
  • Provide computer configuration and setup of operating system, services, and applications for workstations and laptops.
  • Identify, research and resolve technical problems including consulting with users to determine system functional specifications.
  • Provide remote and in‐person technical support to customers for various technical issues and act as a subject matter expert to Apergy end users as needed.
  • Properly document, track and monitor problems in the help desk ticketing system and resolve them according to Apergy’s service level agreements.
  • Perform other duties as assigned.

Experience / Education Requirements
  • Bachelor’s degree in computer science, information systems, or another applicable field.
  • A minimum of five years of experience performing technical troubleshooting or direct customer service support in a customer service focused environment.
  • Diagnose and resolve technical issues across a variety of hard, software and networks, including but not limited to:
    • Remote Desktop Support
    • Microsoft Windows Server and Desktop Operating SystemsOffice 365
    • CrowdStrike
    • SharePoint Online
    • Active Directory
    • VOIP moves, adds, and changes
    • Network and Configuration (Wireless, LAN, WAN, Security
Preferred Certifications:
  •  CompTIA A+ Certification
  •  CompTIA Network+ Certification
  •  CompTIA Security+ Certification
  •  MCSA: Windows 10
  •  MCSE: Desktop Infrastructure
  •  VMware

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match.

Job Order ID#: 5401
Location: Odessa/Midland
Job Type: Contract to Perm

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