So you can't wait hours for a fix. Even if you have the qualified onsite staff to solve the problem, their time is better spent working on other projects. You need immediate help. And you need an aggressive program of ongoing maintenance to insure that problems never happen in the first place.
IS&T provides both remote and onsite support that keeps your systems running at peak performance 24/7.Services Include: Emergency support — Whenever, wherever, IS&T's network and application professionals are ready to spring into action.
Professional Service Agreement:
A Professional Service Agreement (PSA) is a contract between IS&T and you...our customer, that specifies, in measurable terms, what services IS&T will furnish to your business as it pertains to your network support & maintenance services. The best thing for you is to have the protection afforded to you by an PSA.
Some metrics that our PSA's may specify include:
Professional Service Agreement Packages — With this unique offering, we handle everything from managing your network to performing proactive maintenance to providing ongoing support to aligning your IT investment with your business objectives.