{"id":871,"date":"2020-10-16T10:09:22","date_gmt":"2020-10-16T15:09:22","guid":{"rendered":"https:\/\/www.is-t.net\/blog\/?p=871"},"modified":"2022-08-02T00:11:50","modified_gmt":"2022-08-02T05:11:50","slug":"24-hour-help-desk-service","status":"publish","type":"post","link":"https:\/\/www.is-t.net\/blog\/24-hour-help-desk-service\/","title":{"rendered":"When Does A 24 Hour Help Desk Service Make Sense For Your Business?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"871\" class=\"elementor elementor-871\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8e36dca elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8e36dca\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d7a4776\" data-id=\"d7a4776\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-23a4b6f elementor-widget elementor-widget-text-editor\" data-id=\"23a4b6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Whether your business employees an on-staff IT support team or not, there comes a point where you may need to consider outsourcing help desk services to better support your employees and IT staff members. Maybe your business doesn\u2019t have an IT department and needs reliable support for day-to-day issues. Or perhaps your current IT staff is simply overloaded with other tech projects and needs assistance in handling IT issues. For many businesses, outsourced IT help desk services are the answer.<\/p><p>When it comes to outsourcing tech support, you have options. You can choose to work with a provider that offers business-hours support or choose a plan that includes coverage 24 hours a day, 7 days a week, 365 days a year. For those businesses who aren\u2019t sure which would work best for them, let\u2019s discuss some of the types of businesses that may choose 24-hour help desk services over other alternatives.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf3a78 elementor-widget elementor-widget-image\" data-id=\"7bf3a78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/10\/24HourHelpDeskServices1_IST.jpg\" class=\"attachment-large size-large wp-image-873\" alt=\"24 hour help desk service in Houston\" srcset=\"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/10\/24HourHelpDeskServices1_IST.jpg 800w, https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/10\/24HourHelpDeskServices1_IST-300x150.jpg 300w, https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/10\/24HourHelpDeskServices1_IST-768x384.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59746f5 elementor-widget elementor-widget-heading\" data-id=\"59746f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.is-t.net\/blog\/24-hour-help-desk-service\/#Businesses_with_Multiple_Locations_Across_the_Country\" >Businesses with Multiple Locations Across the Country<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.is-t.net\/blog\/24-hour-help-desk-service\/#Businesses_That_Need_Night_Weekend_and_Holiday_Support\" >Businesses That Need Night, Weekend, and Holiday Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.is-t.net\/blog\/24-hour-help-desk-service\/#Businesses_that_Experience_Long_Delays_in_Support\" >Businesses that Experience Long Delays in Support<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.is-t.net\/blog\/24-hour-help-desk-service\/#What_Level_of_Help_Desk_Support_is_Right_for_Your_Business\" >What Level of Help Desk Support is Right for Your Business?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"Businesses_with_Multiple_Locations_Across_the_Country\"><\/span>Businesses with Multiple Locations Across the Country\n<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7290f81 elementor-widget elementor-widget-text-editor\" data-id=\"7290f81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Outsourcing your help desk services to a third-party provider who offers around the clock coverage is ideal for businesses whose offices or locations span the country, because it ensures all employees have access to technical assistance regardless of time zone differences. For example, if you have offices on both the East and West coasts, your East coast employees would not be able to access tech support near the end of their workday since the West coast techs would already be finished for the day. With professional <a href=\"https:\/\/www.is-t.net\/managed-it-services-houston-tx\/helpdesk-services\">24-hour help desk services<\/a>, all locations and offices will have expert-level support no matter what time zone they\u2019re located in.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-686b3c8 elementor-widget elementor-widget-heading\" data-id=\"686b3c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"Businesses_That_Need_Night_Weekend_and_Holiday_Support\"><\/span>Businesses That Need Night, Weekend, and Holiday Support\n<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5748709 elementor-widget elementor-widget-text-editor\" data-id=\"5748709\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As businesses becoming more reliant on technology,<a href=\"https:\/\/www.is-t.net\/managed-it-services-houston-tx\/network-support-houston\"> IT support<\/a> needs for nights, weekends, and holidays become essential. But for businesses with an in-house team, this kind of comprehensive coverage can be cost prohibitive, as <a href=\"https:\/\/www.is-t.net\/staffing\">IT staff<\/a> will need to be paid time and a half for after-hours work. Whether it is a network outage, a customer service support issue, or a potential data loss incident, a 24\/7 support line can be a more affordable lifesaver in the event help is needed during non-business hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79927fb elementor-widget elementor-widget-image\" data-id=\"79927fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/10\/24HourHelpDeskServices2_IST.jpg\" class=\"attachment-large size-large wp-image-874\" alt=\"24 hour help desk service 2\" srcset=\"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/10\/24HourHelpDeskServices2_IST.jpg 800w, https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/10\/24HourHelpDeskServices2_IST-300x150.jpg 300w, https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/10\/24HourHelpDeskServices2_IST-768x384.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ea5fcc elementor-widget elementor-widget-heading\" data-id=\"5ea5fcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"Businesses_that_Experience_Long_Delays_in_Support\"><\/span>Businesses that Experience Long Delays in Support\n<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1bb4f5 elementor-widget elementor-widget-text-editor\" data-id=\"a1bb4f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When something goes wrong in your business\u2019s IT, your employees need a swift response to get things back up and running quickly. If your business is currently relying on your in-house IT team to reply to tech issues and is experiencing frustrating delays that push repairs until the next business day, it could mean that your current techs are overloaded. By partnering with a third-party for comprehensive help desk services, you ensure the best of both worlds \u2013 instant access to expert support whenever you need it while also having a dedicated team of IT professionals in house to focus on larger issues or long-term projects during regular business hours. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc11004 elementor-widget elementor-widget-heading\" data-id=\"dc11004\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"What_Level_of_Help_Desk_Support_is_Right_for_Your_Business\"><\/span>What Level of Help Desk Support is Right for Your Business?\n<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfd7e74 elementor-widget elementor-widget-text-editor\" data-id=\"dfd7e74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you are unsure whether or not 9 to 5 support is sufficient for your business and you\u2019re curious if your company or organization could benefit from 24-hour help desk services, it\u2019s best to speak to a reliable and experienced <a href=\"https:\/\/www.is-t.net\/managed-it-services-houston-tx\">managed IT services provider<\/a>. Not only can they assess your unique circumstances and offer a custom solution that fits your needs and budget, but they can also answer any questions you may have regarding how help desk services work and what you can expect from their technicians.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Whether your business employees an on-staff IT support team or not, there comes a point where you may need to consider outsourcing help desk services to better support your employees and IT staff members. Maybe your business doesn\u2019t have an IT department and needs reliable support for day-to-day issues. Or perhaps your current IT staff [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cybocfi_hide_featured_image":"","footnotes":""},"categories":[3],"tags":[],"class_list":["post-871","post","type-post","status-publish","format-standard","hentry","category-managed-services"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>24 Hour Help Desk Service In Houston Can Resolve Issues For You 24\/7<\/title>\n<meta name=\"description\" content=\"Resolve your technology issues quickly and locally with IS&amp;T 24 hour help desk services. Overwhelming benefits for businesses and industries both large and small.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.is-t.net\/blog\/24-hour-help-desk-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"24 Hour Help Desk Service In Houston Can Resolve Issues For You 24\/7\" \/>\n<meta property=\"og:description\" content=\"Resolve your technology issues quickly and locally with IS&amp;T 24 hour help desk services. Overwhelming benefits for businesses and industries both large and small.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.is-t.net\/blog\/24-hour-help-desk-service\/\" \/>\n<meta property=\"og:site_name\" content=\"IS&amp;T Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-16T15:09:22+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-02T05:11:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/10\/24HourHelpDeskServices1_IST.jpg\" \/>\n<meta name=\"author\" content=\"Scott Lard\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Scott Lard\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/24-hour-help-desk-service\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/24-hour-help-desk-service\\\/\"},\"author\":{\"name\":\"Scott Lard\",\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/#\\\/schema\\\/person\\\/01b75441ccfa116bc0ca0750c112b0fa\"},\"headline\":\"When Does A 24 Hour Help Desk Service Make Sense For Your Business?\",\"datePublished\":\"2020-10-16T15:09:22+00:00\",\"dateModified\":\"2022-08-02T05:11:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/24-hour-help-desk-service\\\/\"},\"wordCount\":583,\"publisher\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/24-hour-help-desk-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/10\\\/24HourHelpDeskServices1_IST.jpg\",\"articleSection\":[\"Managed Services\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/24-hour-help-desk-service\\\/\",\"url\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/24-hour-help-desk-service\\\/\",\"name\":\"24 Hour Help Desk Service In Houston Can Resolve Issues For You 24\\\/7\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/24-hour-help-desk-service\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/24-hour-help-desk-service\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/10\\\/24HourHelpDeskServices1_IST.jpg\",\"datePublished\":\"2020-10-16T15:09:22+00:00\",\"dateModified\":\"2022-08-02T05:11:50+00:00\",\"description\":\"Resolve your technology issues quickly and locally with IS&T 24 hour help desk services. 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