{"id":727,"date":"2020-08-24T15:52:18","date_gmt":"2020-08-24T20:52:18","guid":{"rendered":"https:\/\/www.is-t.net\/blog\/?p=727"},"modified":"2022-07-06T10:56:28","modified_gmt":"2022-07-06T15:56:28","slug":"faqs-before-outsourcing-it-support","status":"publish","type":"post","link":"https:\/\/www.is-t.net\/blog\/faqs-before-outsourcing-it-support\/","title":{"rendered":"Questions To Ask Before Outsourcing IT Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"727\" class=\"elementor elementor-727\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-17e67bc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"17e67bc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cf8a7db\" data-id=\"cf8a7db\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b3d142d elementor-widget elementor-widget-text-editor\" data-id=\"b3d142d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For businesses across all industries there are many benefits to outsourcing IT. From lower costs to peace of mind to expert-level service, these advantages have made outsourcing IT support to a <a href=\"https:\/\/www.is-t.net\/managed-it-services-houston-tx\">Managed Services Provider<\/a> (MSP) a popular option for businesses of all sizes. Before choosing a provider to partner with for outsourced IT services, business owners must thoroughly vet potential MPSs, understand how they operate, and ultimately decide which provider is the best fit. <br \/>To help businesses do so, we\u2019ve compiled the following list of questions which we believe are extremely important to ask before entering into an agreement with an outsourced IT support provider.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4281767 elementor-widget elementor-widget-heading\" data-id=\"4281767\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.is-t.net\/blog\/faqs-before-outsourcing-it-support\/#1_What_is_your_experience\" >1. What is your experience?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.is-t.net\/blog\/faqs-before-outsourcing-it-support\/#2_Can_you_provide_references\" >2. Can you provide references?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.is-t.net\/blog\/faqs-before-outsourcing-it-support\/#3_What_kind_of_support_do_you_offer\" >3. What kind of support do you offer?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.is-t.net\/blog\/faqs-before-outsourcing-it-support\/#4_What_should_we_expect_from_you_in_terms_of_customer_service_and_performance_metrics\" >4. What should we expect from you in terms of customer service and performance metrics?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.is-t.net\/blog\/faqs-before-outsourcing-it-support\/#5_What_kind_of_service_level_agreements_do_you_offer_and_what_are_the_details\" >5. What kind of service level agreements do you offer and what are the details?<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"1_What_is_your_experience\"><\/span>1. What is your experience?\n<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0fd6f9f elementor-widget elementor-widget-text-editor\" data-id=\"0fd6f9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Few business partnerships will have as much of an impact on your daily operations and long-term success as outsourced IT support. This is because of how reliant modern businesses are on technology. That said, it\u2019s essential that your Managed Services Provider have a reliable amount of experience, ideally years or decades, in their field. Moreover, the provider should have an experience providing <a href=\"https:\/\/www.is-t.net\/managed-it-services-houston-tx\/network-support-houston\">IT support<\/a> to businesses similar to yours in size and industry. Knowing the style of business you have, an MSP can offer tailored support to the kind of equipment, software, and IT services your business utilizes every day.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e6dfec elementor-widget elementor-widget-image\" data-id=\"2e6dfec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/08\/QuestionsToAskOutsourceITSupport2_IST.jpg\" class=\"attachment-full size-full wp-image-729\" alt=\"Questions Outsource IT Support\" srcset=\"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/08\/QuestionsToAskOutsourceITSupport2_IST.jpg 800w, https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/08\/QuestionsToAskOutsourceITSupport2_IST-300x150.jpg 300w, https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/08\/QuestionsToAskOutsourceITSupport2_IST-768x384.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9695b16 elementor-widget elementor-widget-heading\" data-id=\"9695b16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"2_Can_you_provide_references\"><\/span>2. Can you provide references? \n<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d09da8d elementor-widget elementor-widget-text-editor\" data-id=\"d09da8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Even better than knowing your potential MSP has experience in your industry is hearing great things from past or current clients themselves. Don\u2019t be afraid to ask providers for references. By speaking with the provider\u2019s other clients, you can get an idea of the level of service provided, ability to communicate, effectiveness, and reliability of the MSP. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88ed719 elementor-widget elementor-widget-heading\" data-id=\"88ed719\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"3_What_kind_of_support_do_you_offer\"><\/span>3. What kind of support do you offer? \n<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b1afe8 elementor-widget elementor-widget-text-editor\" data-id=\"1b1afe8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Although it may seem strange to ask an outsourced IT support provider what kind of support they offer, it\u2019s actually a very important consideration when looking for potential partners. This is because not all MSPs are created equal. While providers may advertise themselves as full-service IT support, they may have limitations that make them a bad choice for your business. In order to ensure the MSP offers exactly the type of support you\u2019re looking for, ask questions such as:<\/p><ul><li>What kind of hardware\/software\/equipment do you cover?<\/li><li>Are devices such as printers, tablets, and mobile devices included?<\/li><li>Do you offer around-the-clock coverage, including holidays, weekends, and nights?<\/li><li>Is your support remote, in person, or a combination of both?<\/li><li>How do you ensure cybersecurity?<\/li><\/ul><p>By thoroughly evaluating a potential provider\u2019s range of services, you\u2019ll better understand what to expect and be able to choose an MSP that\u2019s right for you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae97e07 elementor-widget elementor-widget-image\" data-id=\"ae97e07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/08\/QuestionsToAskOutsourceITSupport1_IST.jpg\" class=\"attachment-full size-full wp-image-730\" alt=\"Outsource It Support Houston\" srcset=\"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/08\/QuestionsToAskOutsourceITSupport1_IST.jpg 800w, https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/08\/QuestionsToAskOutsourceITSupport1_IST-300x150.jpg 300w, https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/08\/QuestionsToAskOutsourceITSupport1_IST-768x384.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e6a511 elementor-widget elementor-widget-heading\" data-id=\"3e6a511\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"4_What_should_we_expect_from_you_in_terms_of_customer_service_and_performance_metrics\"><\/span>4. What should we expect from you in terms of customer service and performance metrics?\n<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fa9c7b elementor-widget elementor-widget-text-editor\" data-id=\"4fa9c7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Most MSPs offer contract agreements which outline an expected level of service. Be sure to evaluate what performance metrics potential providers have set for themselves to determine if theirs match up with your expectactions. It\u2019s also important to determine how your business can get in touch with your provider should you choose to work with them. Because MSPs often have many clients at one time, they often have established ways that their technicians handle incoming service needs, such as an online ticketing system, a phone call to a service line, or a specific email account. Your business should know what to expect in terms of response times and customer service communication to avoid partnering with <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9eeb2bd elementor-widget elementor-widget-heading\" data-id=\"9eeb2bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"5_What_kind_of_service_level_agreements_do_you_offer_and_what_are_the_details\"><\/span>5. What kind of service level agreements do you offer and what are the details?\n<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c7ba33 elementor-widget elementor-widget-text-editor\" data-id=\"4c7ba33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Most outsourced IT support providers offer SLA, or Service Level Agreements. These agreements detail what services are offered, terms, conditions, and fees. Whether an MSP offers fully managed IT or simply offers on-demand services, it\u2019s essential to look very carefully at the SLA offered to ensure that your desired level of service, means of communication, performance metrics, and cost are all agreeable. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>For businesses across all industries there are many benefits to outsourcing IT. From lower costs to peace of mind to expert-level service, these advantages have made outsourcing IT support to a Managed Services Provider (MSP) a popular option for businesses of all sizes. Before choosing a provider to partner with for outsourced IT services, business [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cybocfi_hide_featured_image":"","footnotes":""},"categories":[3],"tags":[],"class_list":["post-727","post","type-post","status-publish","format-standard","hentry","category-managed-services"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Learn What FAQS To Ask Before Outsourcing Your It Support<\/title>\n<meta name=\"description\" content=\"Consider these questions before deciding on a managed services provider for outsourcing IT solutions. 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