{"id":404,"date":"2020-02-24T13:04:26","date_gmt":"2020-02-24T18:04:26","guid":{"rendered":"https:\/\/www.is-t.net\/blog\/?p=404"},"modified":"2022-07-31T21:26:56","modified_gmt":"2022-08-01T02:26:56","slug":"why-outsourced-it-help-desk-services-make-sense-for-small-businesses","status":"publish","type":"post","link":"https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/","title":{"rendered":"Why Outsourced IT Help Desk Services Make Sense For Small Businesses"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"404\" class=\"elementor elementor-404\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d0cb85 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d0cb85\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a5d44d7\" data-id=\"a5d44d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-28182b4 elementor-widget elementor-widget-image\" data-id=\"28182b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/02\/ITHelpDeskServices2_IST.jpg\" class=\"attachment-full size-full wp-image-406\" alt=\"IT Help Desk Services\" srcset=\"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/02\/ITHelpDeskServices2_IST.jpg 800w, https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/02\/ITHelpDeskServices2_IST-300x150.jpg 300w, https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/02\/ITHelpDeskServices2_IST-768x384.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38ea92e elementor-widget elementor-widget-text-editor\" data-id=\"38ea92e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For many companies, offering quality IT customer service and support can be a struggle. In-house helpdesk services can be hard for small businesses to manage and impossible for businesses that run remotely. Even large-scale businesses may find that their in-house IT staff is overworked and bogged down with customer support calls.<\/p><p>Yet despite being one of the more difficult aspects of business to manage, having quality <a href=\"https:\/\/www.is-t.net\/managed-it-services-houston-tx\/helpdesk-services\">IT helpdesk services<\/a> is an essential to businesses throughout all industries. So, what are businesses who cannot afford in-house IT staff or those whose IT staff must focus on other, more pressing issues to do?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f455c03 elementor-widget elementor-widget-heading\" data-id=\"f455c03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/#Outsourced_IT_Helpdesk_Services\" >Outsourced IT Helpdesk Services<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/#Cost-Effective\" >Cost-Effective<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/#Expert_Customer_Service\" >Expert Customer Service<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/#247_Availability\" >24\/7 Availability<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/#Fast_Response\" >Fast Response<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/#Choosing_the_Right_Help_Desk_Services_Provider\" >Choosing the Right Help Desk Services Provider<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"elementor-heading-title elementor-size-medium\"><span class=\"ez-toc-section\" id=\"Outsourced_IT_Helpdesk_Services\"><\/span>Outsourced IT Helpdesk Services<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a21b3b elementor-widget elementor-widget-text-editor\" data-id=\"9a21b3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Many companies find the solution in outsourcing their IT helpdesk services. To outsource your IT helpdesk means to bring in a third-party provider to handle some or all of your business\u2019s IT customer support and service needs.<\/p><p>There are a variety of benefits to outsourcing IT helpdesk services that make it a smart choice for businesses both large and small.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea241d0 elementor-widget elementor-widget-text-editor\" data-id=\"ea241d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"ez-toc-section\" id=\"Cost-Effective\"><\/span>Cost-Effective<span class=\"ez-toc-section-end\"><\/span><\/h3><p>Outsourcing your IT helpdesk services to a third-party provider typically helps to reduce costs for your business.<\/p><p>When operating an in-house help desk, businesses must invest in the infrastructure to support the call center (telephone systems, network, equipment, etc.) and spend money to maintain and upgrade it. In addition, your business must spend money on recruitment and training of qualified customer service reps and pay the salaries of each individual.<\/p><p>By outsourcing IT helpdesk Services to another company, you are streamlining the costs of an entire department into one agreed upon fee and reducing the strain on your business\u2019s resources to run the help desk.<\/p><h3><span class=\"ez-toc-section\" id=\"Expert_Customer_Service\"><\/span>Expert Customer Service<span class=\"ez-toc-section-end\"><\/span><\/h3><p>For a frustrated customer, nothing is worse than feeling as if their customer service representative doesn\u2019t have a solid, expert level of understanding on the issue. When running an in-house help desk, it can be time consuming and expensive to hire customer service professionals who have the necessary IT knowledge required for expert-level service.<\/p><p>When outsourcing IT helpdesk services, third parties offer businesses access to a full team of trained, educated experts in the IT field. Even better, business owners can search for IT help desk providers who have experience with their specific industry.<\/p><h3><span class=\"ez-toc-section\" id=\"247_Availability\"><\/span>24\/7 Availability<span class=\"ez-toc-section-end\"><\/span><\/h3><p>It would be completely cost-prohibitive for most companies to keep an in-house help desk team that runs 24 hours a day, 7 days a week, 365 days a year. And yet for many businesses, having around-the-clock service and support is a must-have.<\/p><p>Third parties that offer IT help desk services give businesses the ability to offer expert-level support no matter what time it is, because their team of help desk professionals is spread across many time zones. This is very beneficial for businesses who are based in one time zone but have customers in another.<\/p><h3><span class=\"ez-toc-section\" id=\"Fast_Response\"><\/span>Fast Response<span class=\"ez-toc-section-end\"><\/span><\/h3><p>Although all businesses would love to provide immediate help and service to their customers, it\u2019s not always a possibility to do so. Outsourcing IT help desk services allows businesses to respond more quickly to their customers due to the increased availability of their support team. Many third party providers can even address issues immediately by gaining remote access and fixing the issue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02e2482 elementor-widget elementor-widget-image\" data-id=\"02e2482\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/02\/ITHelpDeskServices1_IST.jpg\" class=\"attachment-full size-full wp-image-407\" alt=\"Help Desk Support Services Houston\" srcset=\"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/02\/ITHelpDeskServices1_IST.jpg 800w, https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/02\/ITHelpDeskServices1_IST-300x150.jpg 300w, https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/02\/ITHelpDeskServices1_IST-768x384.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2702237 elementor-widget elementor-widget-text-editor\" data-id=\"2702237\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><span class=\"ez-toc-section\" id=\"Choosing_the_Right_Help_Desk_Services_Provider\"><\/span>Choosing the Right Help Desk Services Provider<span class=\"ez-toc-section-end\"><\/span><\/h2><p>Now that you\u2019re ready to choose an IT help desk services provider, it\u2019s time to consider the various factors that set sub-par providers apart from excellent ones.<\/p><p>The following five factors are important considerations when meeting with a prospective <a href=\"https:\/\/www.is-t.net\/managed-it-services-houston-tx\">managed IT services firm<\/a>.<\/p><ol><li><strong>Where is the support team based? <\/strong>For many businesses, having a US-based support team may be a top priority. Others may be satisfied with internationally based support staff. Determine what is best for your business and consult with potential providers on their location before committing to a service agreement.<\/li><\/ol><ol start=\"2\"><li><strong>What is the experience of the support team? <\/strong>Different businesses require different levels of service and support. While some businesses may be satisfied with coverage up to Level 1 tech support, others might be looking for Level 3 and 4 support. Evaluate the metrics regarding your current support calls to help determine which support level is most effective for your business\u2019s needs.\u00a0\u00a0<\/li><\/ol><ol start=\"3\"><li><strong>What is the process for escalation? <\/strong>Regardless of which level of maximum support you choose, you must have plans for escalation. This refers to what happens to a support call when the solution can only be found in a service level higher than the help desk can offer. Your provider should have plans for who to escalate more complicated calls to.<\/li><\/ol><ol start=\"4\"><li><strong>Is support offered for third-party applications? <\/strong>Often websites feature a variety of applications to help the business run its online processes. It\u2019s important when choosing an IT help desk services provider to determine whether they offer service and support for third-party applications. If they don\u2019t support a key application to your business, they may not be the right fit for your needs.<\/li><\/ol><ol start=\"5\"><li><strong>Can desktops be accessed remotely? <\/strong>Many businesses benefit greatly from remote access. This is the process by which service and support technicians can remotely access the computer or device that is having trouble and fix the issue directly. If remote access is important to you, be sure to discuss this feature with potential providers.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>For many companies, offering quality IT customer service and support can be a struggle. In-house helpdesk services can be hard for small businesses to manage and impossible for businesses that run remotely. Even large-scale businesses may find that their in-house IT staff is overworked and bogged down with customer support calls. Yet despite being one [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":406,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cybocfi_hide_featured_image":"","footnotes":""},"categories":[3],"tags":[],"class_list":["post-404","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-managed-services"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IT Help Desk Services Make Sense For Small Business &amp; Remote Workers<\/title>\n<meta name=\"description\" content=\"When you are a small business or if you have a remote workforce outsourcing your IT Help Desk to a service makes the most sense &amp; here is why!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Help Desk Services Make Sense For Small Business &amp; Remote Workers\" \/>\n<meta property=\"og:description\" content=\"When you are a small business or if you have a remote workforce outsourcing your IT Help Desk to a service makes the most sense &amp; here is why!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/\" \/>\n<meta property=\"og:site_name\" content=\"IS&amp;T Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-02-24T18:04:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-01T02:26:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/02\/ITHelpDeskServices2_IST.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Scott Lard\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Scott Lard\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\\\/\"},\"author\":{\"name\":\"Scott Lard\",\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/#\\\/schema\\\/person\\\/01b75441ccfa116bc0ca0750c112b0fa\"},\"headline\":\"Why Outsourced IT Help Desk Services Make Sense For Small Businesses\",\"datePublished\":\"2020-02-24T18:04:26+00:00\",\"dateModified\":\"2022-08-01T02:26:56+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\\\/\"},\"wordCount\":880,\"publisher\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/ITHelpDeskServices2_IST.jpg\",\"articleSection\":[\"Managed Services\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\\\/\",\"url\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\\\/\",\"name\":\"IT Help Desk Services Make Sense For Small Business & Remote Workers\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/ITHelpDeskServices2_IST.jpg\",\"datePublished\":\"2020-02-24T18:04:26+00:00\",\"dateModified\":\"2022-08-01T02:26:56+00:00\",\"description\":\"When you are a small business or if you have a remote workforce outsourcing your IT Help Desk to a service makes the most sense & here is why!\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.is-t.net\\\/blog\\\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/ITHelpDeskServices2_IST.jpg\",\"contentUrl\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/ITHelpDeskServices2_IST.jpg\",\"width\":800,\"height\":400,\"caption\":\"IT Help Desk Services\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Blog\",\"item\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Why Outsourced IT Help Desk Services Make Sense For Small Businesses\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/\",\"name\":\"IS&amp;T Blog\",\"description\":\"News for nerds, stuff that matters\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/#organization\",\"name\":\"IS&T Consulting Group, LLC\",\"url\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/04\\\/ist-logo.png\",\"contentUrl\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/04\\\/ist-logo.png\",\"width\":125,\"height\":47,\"caption\":\"IS&T Consulting Group, LLC\"},\"image\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/#\\\/schema\\\/person\\\/01b75441ccfa116bc0ca0750c112b0fa\",\"name\":\"Scott Lard\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2c0683505b829c2570608ebccf5e242e6b3ea32fa4eb9649ac8d6734b5480367?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2c0683505b829c2570608ebccf5e242e6b3ea32fa4eb9649ac8d6734b5480367?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2c0683505b829c2570608ebccf5e242e6b3ea32fa4eb9649ac8d6734b5480367?s=96&d=mm&r=g\",\"caption\":\"Scott Lard\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"IT Help Desk Services Make Sense For Small Business & Remote Workers","description":"When you are a small business or if you have a remote workforce outsourcing your IT Help Desk to a service makes the most sense & here is why!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/","og_locale":"en_US","og_type":"article","og_title":"IT Help Desk Services Make Sense For Small Business & Remote Workers","og_description":"When you are a small business or if you have a remote workforce outsourcing your IT Help Desk to a service makes the most sense & here is why!","og_url":"https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/","og_site_name":"IS&amp;T Blog","article_published_time":"2020-02-24T18:04:26+00:00","article_modified_time":"2022-08-01T02:26:56+00:00","og_image":[{"width":800,"height":400,"url":"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/02\/ITHelpDeskServices2_IST.jpg","type":"image\/jpeg"}],"author":"Scott Lard","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Scott Lard","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/#article","isPartOf":{"@id":"https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/"},"author":{"name":"Scott Lard","@id":"https:\/\/www.is-t.net\/blog\/#\/schema\/person\/01b75441ccfa116bc0ca0750c112b0fa"},"headline":"Why Outsourced IT Help Desk Services Make Sense For Small Businesses","datePublished":"2020-02-24T18:04:26+00:00","dateModified":"2022-08-01T02:26:56+00:00","mainEntityOfPage":{"@id":"https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/"},"wordCount":880,"publisher":{"@id":"https:\/\/www.is-t.net\/blog\/#organization"},"image":{"@id":"https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/#primaryimage"},"thumbnailUrl":"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/02\/ITHelpDeskServices2_IST.jpg","articleSection":["Managed Services"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/","url":"https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/","name":"IT Help Desk Services Make Sense For Small Business & Remote Workers","isPartOf":{"@id":"https:\/\/www.is-t.net\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/#primaryimage"},"image":{"@id":"https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/#primaryimage"},"thumbnailUrl":"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/02\/ITHelpDeskServices2_IST.jpg","datePublished":"2020-02-24T18:04:26+00:00","dateModified":"2022-08-01T02:26:56+00:00","description":"When you are a small business or if you have a remote workforce outsourcing your IT Help Desk to a service makes the most sense & here is why!","breadcrumb":{"@id":"https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/#primaryimage","url":"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/02\/ITHelpDeskServices2_IST.jpg","contentUrl":"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/02\/ITHelpDeskServices2_IST.jpg","width":800,"height":400,"caption":"IT Help Desk Services"},{"@type":"BreadcrumbList","@id":"https:\/\/www.is-t.net\/blog\/why-outsourced-it-help-desk-services-make-sense-for-small-businesses\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Blog","item":"https:\/\/www.is-t.net\/blog\/"},{"@type":"ListItem","position":2,"name":"Why Outsourced IT Help Desk Services Make Sense For Small Businesses"}]},{"@type":"WebSite","@id":"https:\/\/www.is-t.net\/blog\/#website","url":"https:\/\/www.is-t.net\/blog\/","name":"IS&amp;T Blog","description":"News for nerds, stuff that matters","publisher":{"@id":"https:\/\/www.is-t.net\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.is-t.net\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.is-t.net\/blog\/#organization","name":"IS&T Consulting Group, LLC","url":"https:\/\/www.is-t.net\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.is-t.net\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2019\/04\/ist-logo.png","contentUrl":"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2019\/04\/ist-logo.png","width":125,"height":47,"caption":"IS&T Consulting Group, LLC"},"image":{"@id":"https:\/\/www.is-t.net\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.is-t.net\/blog\/#\/schema\/person\/01b75441ccfa116bc0ca0750c112b0fa","name":"Scott Lard","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/2c0683505b829c2570608ebccf5e242e6b3ea32fa4eb9649ac8d6734b5480367?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/2c0683505b829c2570608ebccf5e242e6b3ea32fa4eb9649ac8d6734b5480367?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/2c0683505b829c2570608ebccf5e242e6b3ea32fa4eb9649ac8d6734b5480367?s=96&d=mm&r=g","caption":"Scott Lard"}}]}},"_links":{"self":[{"href":"https:\/\/www.is-t.net\/blog\/wp-json\/wp\/v2\/posts\/404","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.is-t.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.is-t.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.is-t.net\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.is-t.net\/blog\/wp-json\/wp\/v2\/comments?post=404"}],"version-history":[{"count":10,"href":"https:\/\/www.is-t.net\/blog\/wp-json\/wp\/v2\/posts\/404\/revisions"}],"predecessor-version":[{"id":3587,"href":"https:\/\/www.is-t.net\/blog\/wp-json\/wp\/v2\/posts\/404\/revisions\/3587"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.is-t.net\/blog\/wp-json\/wp\/v2\/media\/406"}],"wp:attachment":[{"href":"https:\/\/www.is-t.net\/blog\/wp-json\/wp\/v2\/media?parent=404"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.is-t.net\/blog\/wp-json\/wp\/v2\/categories?post=404"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.is-t.net\/blog\/wp-json\/wp\/v2\/tags?post=404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}