{"id":350,"date":"2020-01-24T13:49:20","date_gmt":"2020-01-24T18:49:20","guid":{"rendered":"https:\/\/www.is-t.net\/blog\/?p=350"},"modified":"2026-10-09T19:56:42","modified_gmt":"2026-10-10T00:56:42","slug":"factors-to-consider-when-outsourcing-your-24x7-help-desk","status":"publish","type":"post","link":"https:\/\/www.is-t.net\/blog\/factors-to-consider-when-outsourcing-your-24x7-help-desk\/","title":{"rendered":"Factors To Consider When Outsourcing Your 24&#215;7 Help Desk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"350\" class=\"elementor elementor-350\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-88bf0fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"88bf0fa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3043246\" data-id=\"3043246\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d168507 elementor-widget elementor-widget-image\" data-id=\"d168507\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2026\/10\/factors-to-consider-when-outsourcing-your-24x-hero.webp\" class=\"attachment-full size-full wp-image-7909\" alt=\"What to look for when outsourcing a 24\/7 help desk, IS&amp;T Consulting Group\" srcset=\"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2026\/10\/factors-to-consider-when-outsourcing-your-24x-hero.webp 1200w, https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2026\/10\/factors-to-consider-when-outsourcing-your-24x-hero-300x158.webp 300w, https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2026\/10\/factors-to-consider-when-outsourcing-your-24x-hero-1024x538.webp 1024w, https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2026\/10\/factors-to-consider-when-outsourcing-your-24x-hero-768x403.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce6f6ab elementor-widget elementor-widget-text-editor\" data-id=\"ce6f6ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When outsourcing a 24\/7 help desk, look for live technicians at every hour rather than an answering service, response and resolution times guaranteed in writing, a clear path to escalate complex issues to senior engineers, US-based technicians who can come on-site when needed, secure remote access practices, and references from businesses like yours. Ask how after-hours calls are billed before you sign. IS&amp;T provides help desk support for Houston businesses.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa4a576 elementor-widget elementor-widget-text-editor\" data-id=\"fa4a576\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Comparing help desk providers? Put IS&amp;T on your list.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99390a9 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"99390a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.is-t.net\/contact-us\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Talk to IS&amp;T About Help Desk Support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3d7cf53 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3d7cf53\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1066d5b9\" data-id=\"1066d5b9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-53c2846a elementor-widget elementor-widget-text-editor\" data-id=\"53c2846a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" class=\"aligncenter size-full wp-image-353\" src=\"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/01\/24x7-help-desk-houston-1.jpg\" alt=\"24x7 Help Desk Services\" width=\"800\" height=\"550\" srcset=\"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/01\/24x7-help-desk-houston-1.jpg 800w, https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/01\/24x7-help-desk-houston-1-300x206.jpg 300w, https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/01\/24x7-help-desk-houston-1-768x528.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\r\n\r\nAs businesses grow to rely more heavily on technology, quick, effective service and support becomes a growing need.\r\n\r\nIn the event of a network issue, email outage, or virus or malware attack, business owners need fast support that can help get things back up and running. In addition to larger issues such as these, many businesses find their employees need assistance with day-to-day issues such as printer and new computer set-ups, Microsoft or Apple operating system issues, and confusion regarding third-party applications.\r\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.is-t.net\/blog\/factors-to-consider-when-outsourcing-your-24x7-help-desk\/#Outsourcing_A_247_Help_Desk\" >Outsourcing A\u00a0 24\/7 Help Desk<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.is-t.net\/blog\/factors-to-consider-when-outsourcing-your-24x7-help-desk\/#When_searching_for_a_247_IT_help_desk_support_provider_consider_the_following_five_factors\" >When searching for a 24\/7 IT help desk support provider, consider the following five factors.<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.is-t.net\/blog\/factors-to-consider-when-outsourcing-your-24x7-help-desk\/#Frequently_Asked_Questions\" >Frequently Asked Questions<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.is-t.net\/blog\/factors-to-consider-when-outsourcing-your-24x7-help-desk\/#How_is_an_outsourced_247_help_desk_priced\" >How is an outsourced 24\/7 help desk priced?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.is-t.net\/blog\/factors-to-consider-when-outsourcing-your-24x7-help-desk\/#Can_an_outsourced_help_desk_support_our_customers_not_just_employees\" >Can an outsourced help desk support our customers, not just employees?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.is-t.net\/blog\/factors-to-consider-when-outsourcing-your-24x7-help-desk\/#Should_an_outsourced_help_desk_be_US-based\" >Should an outsourced help desk be US-based?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Outsourcing_A_247_Help_Desk\"><\/span>Outsourcing A\u00a0 24\/7 Help Desk<span class=\"ez-toc-section-end\"><\/span><\/h2>\r\nMany businesses find themselves turning to a 24\/7 IT help desk, an on-call, round-the-clock service which connects users with experienced technicians who can diagnose and fix issues swiftly.\r\n\r\nOutsourcing <a href=\"https:\/\/www.is-t.net\/managed-it-services-houston-tx\">IT support services<\/a> has become increasingly common, as outsourced help desks offer benefits such as reduced operating costs, quicker response times, and expert-level support. Even for companies that have an on-staff IT team, outsourcing help desk needs allows more time for on-staff IT employees to focus on their core responsibilities.\r\n\r\nWith outsourced IT help desk support, businesses get the service they need when they need it. All while saving time and money.\r\n<h3><span class=\"ez-toc-section\" id=\"When_searching_for_a_247_IT_help_desk_support_provider_consider_the_following_five_factors\"><\/span>When searching for a 24\/7 IT help desk support provider, consider the following five factors.<span class=\"ez-toc-section-end\"><\/span><\/h3>\r\n<ul>\r\n \t<li>Support Availability<\/li>\r\n \t<li>Location Of The Help Desk Service<\/li>\r\n \t<li>Excellent Customer Service Reputation<\/li>\r\n \t<li>Services They Offer<\/li>\r\n \t<li>Proven Experience<\/li>\r\n<\/ul>\r\nLet&#8217;s go into each of these with more detail!\r\n\r\n<strong>The Help Desk&#8217;s Support Availability<\/strong>\n<p>A help desk that only answers during business hours is a business-hours help desk, whatever it is called.<\/p>\r\n\r\nThere\u2019s no way of knowing when an IT issue is going to occur. As reliant as businesses are on technology, the effects of an IT problem can be very damaging to a business\u2019s productivity. When an IT issue occurs \u2014- whether on a holiday, on the weekend, or during overnight hours \u2014 business owners need quick, efficient support which they can rely on to get their IT services back up and running.\r\n\r\nThat said, having help desk support that is available 24 hours a day, 7 days a week, 365 days a year is a must for businesses. Nothing beats the peace of mind of reliable, timely support. 24\/7 help desk support means your business gets the help it needs when it needs it, no matter what.\r\n\r\n<strong>Location Of The Service<\/strong>\r\n\r\nMany providers that offer <a href=\"https:\/\/www.is-t.net\/managed-it-services-houston-tx\/helpdesk-services\">24\/7 help desk services<\/a> outsource their solutions overseas. While this may lower costs for the help desk service providers, it often causes issues that can affect a client\u2019s customer service experience. Outsourced help desks often result in longer wait times, long conversations, and more need to escalate users to higher-level support.\r\n\r\nFinding a US-based IT help desk helps avoid language barriers and puts users in contact with IT professionals who have a deeper understanding of the technology. In addition, finding a help desk that is based in your city can be helpful in the event your IT issue requires on-site service.\r\n\r\n<strong>Customer Service<\/strong>\r\n\r\nWhen dealing with an IT issue, the last thing users need is a frustrating, complicated conversation that leaves them more stressed than they were before. Businesses should prioritize finding a help desk provider with a great reputation for customer service.\r\n\r\nHelp desk support staff should be highly trained and experienced in their field and be focused on providing customers with excellent care and understanding. Customers should feel that they are in good hands and trust that their help desk representative has their best interest in mind.\r\n\r\nThe best way to find a 24\/7 help desk provider who will give great customer service is to look into the business\u2019s reputation. How long have they been in business? What do their current clients say about their help desk experience? Knowing your business\u2019s IT needs are in trusted hands offers unparalleled peace of mind.\r\n\r\n<strong>Services<\/strong>\r\n\r\nEvery business is unique. Help desk services should be as well. When looking for a 24\/7 help desk support provider, be sure they offer a range of services that not only work for your business now but also are scalable to handle your business\u2019s future needs.\r\n\r\nBe sure to choose a provider who has a wide range of service offerings including variable service levels and other features that may benefit your business as it grows.\r\n\r\nOne option that businesses may want to implement is the private labeling of help desk services. Ask your 24\/7 help desk provider if they can provide branded, private help desk services for your customers. With a seamless brand experience, you can begin offering your customers 24\/7, 365 support. By outsourcing your own business\u2019s help desk, you\u2019ll increase your level of support for your customers at a much lower cost than creating an in-house support team.\r\n\r\n<strong>Proven Experience<\/strong>\n<p>References matter more than promises: ask to speak with a client whose systems look like yours.<\/p>\r\n\r\nDuring an IT issue, you want your employees to be supported by a help desk professional who is experienced and trained in fixing a variety of IT issues.\r\n\r\nWhen searching for 24\/7 IT help desk support be sure the provider has a proven track record, years of experience, and established processes that they use to ensure efficient, effective service and support.\r\n\r\n<img decoding=\"async\" class=\"aligncenter size-full wp-image-357\" src=\"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/01\/outsource-24x7-it-help-desk-services.jpg\" alt=\"Outsourced 24\/7 Helpdesk Services\" width=\"800\" height=\"478\" srcset=\"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/01\/outsource-24x7-it-help-desk-services.jpg 800w, https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/01\/outsource-24x7-it-help-desk-services-300x179.jpg 300w, https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/01\/outsource-24x7-it-help-desk-services-768x459.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\r\n\r\n&nbsp;\r\n\r\nFinding a help desk with a proven track record is the key to having a good experience with outsourcing your help desk. Make sure you do your homework on the provider of your choice. Get some references of clients that are using them as well as make sure they are someone that hires knowledgeable and well-spoken English speaking customer service reps!<p><strong>What to ask a 24\/7 help desk provider<\/strong><\/p><table style=\"width:100%;border-collapse:collapse;margin:16px 0;\"><thead><tr><th style=\"border:1px solid #d0d7de;padding:8px;background:#f3f6f9;text-align:left;\">Factor<\/th><th style=\"border:1px solid #d0d7de;padding:8px;background:#f3f6f9;text-align:left;\">What to ask<\/th><\/tr><\/thead><tbody><tr><td style=\"border:1px solid #d0d7de;padding:8px;vertical-align:top;\">Availability<\/td><td style=\"border:1px solid #d0d7de;padding:8px;vertical-align:top;\">Is a live technician available at 2 a.m., or is a voicemail returned later?<\/td><\/tr><tr><td style=\"border:1px solid #d0d7de;padding:8px;vertical-align:top;\">Response times<\/td><td style=\"border:1px solid #d0d7de;padding:8px;vertical-align:top;\">What response and resolution times do you guarantee in the contract?<\/td><\/tr><tr><td style=\"border:1px solid #d0d7de;padding:8px;vertical-align:top;\">Location<\/td><td style=\"border:1px solid #d0d7de;padding:8px;vertical-align:top;\">Where are technicians based, and can someone come on-site?<\/td><\/tr><tr><td style=\"border:1px solid #d0d7de;padding:8px;vertical-align:top;\">Escalation<\/td><td style=\"border:1px solid #d0d7de;padding:8px;vertical-align:top;\">How are complex issues escalated, and to whom?<\/td><\/tr><tr><td style=\"border:1px solid #d0d7de;padding:8px;vertical-align:top;\">Security<\/td><td style=\"border:1px solid #d0d7de;padding:8px;vertical-align:top;\">How do you secure remote access to our systems?<\/td><\/tr><tr><td style=\"border:1px solid #d0d7de;padding:8px;vertical-align:top;\">Reporting<\/td><td style=\"border:1px solid #d0d7de;padding:8px;vertical-align:top;\">What reports will we get on tickets and resolution times?<\/td><\/tr><tr><td style=\"border:1px solid #d0d7de;padding:8px;vertical-align:top;\">Experience<\/td><td style=\"border:1px solid #d0d7de;padding:8px;vertical-align:top;\">Can we talk to clients of a similar size and industry?<\/td><\/tr><\/tbody><\/table>\n<p>Learn more about IS&amp;T\u2019s <a href=\"https:\/\/www.is-t.net\/managed-it-services-houston-tx\/helpdesk-services\">help desk services<\/a> and <a href=\"https:\/\/www.is-t.net\/managed-it-services-houston-tx\">managed IT services<\/a>, or read <a href=\"https:\/\/www.is-t.net\/blog\/24-hour-help-desk-service\/\">when a 24\/7 help desk makes sense<\/a> and <a href=\"https:\/\/www.is-t.net\/blog\/what-is-an-sla-why-is-it-important-to-understand-whats-in-it\/\">what an IT support SLA should include<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d111b91 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d111b91\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-94caa45\" data-id=\"94caa45\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ad74889 elementor-widget elementor-widget-text-editor\" data-id=\"ad74889\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Bring your questions about coverage, response times and escalation. IS&amp;T will answer them in writing for your business.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ee723a elementor-align-center elementor-widget elementor-widget-button\" data-id=\"6ee723a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.is-t.net\/contact-us\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Talk to IS&amp;T About Help Desk Support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f29278 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f29278\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-61e772b\" data-id=\"61e772b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e9a8556 elementor-widget elementor-widget-heading\" data-id=\"e9a8556\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions\"><\/span>Frequently Asked Questions<span class=\"ez-toc-section-end\"><\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5af120a elementor-widget elementor-widget-accordion\" data-id=\"5af120a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-9531\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-9531\" aria-expanded=\"false\"><span class=\"ez-toc-section\" id=\"How_is_an_outsourced_247_help_desk_priced\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How is an outsourced 24\/7 help desk priced?<\/a>\n\t\t\t\t\t<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-9531\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-9531\"><p>Pricing is usually per user or per device each month, sometimes with a separate rate for after-hours calls. When comparing quotes, check what each one includes: live after-hours coverage, on-site visits and escalation to senior engineers often explain the difference in price.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-9532\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-9532\" aria-expanded=\"false\"><span class=\"ez-toc-section\" id=\"Can_an_outsourced_help_desk_support_our_customers_not_just_employees\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can an outsourced help desk support our customers, not just employees?<\/a>\n\t\t\t\t\t<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-9532\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-9532\"><p>Some providers offer private-label help desk services that answer your customers\u2019 calls under your brand. Ask whether the provider supports this, how calls are handed back to your team, and how customer data is protected.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-9533\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-9533\" aria-expanded=\"false\"><span class=\"ez-toc-section\" id=\"Should_an_outsourced_help_desk_be_US-based\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Should an outsourced help desk be US-based?<\/a>\n\t\t\t\t\t<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-9533\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-9533\"><p>A US-based help desk usually means fewer language barriers, overlapping business hours and, if the provider is local, the option of on-site support. Offshore help desks can cost less but often lead to longer calls and more escalations.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How is an outsourced 24\\\/7 help desk priced?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Pricing is usually per user or per device each month, sometimes with a separate rate for after-hours calls. When comparing quotes, check what each one includes: live after-hours coverage, on-site visits and escalation to senior engineers often explain the difference in price.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can an outsourced help desk support our customers, not just employees?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Some providers offer private-label help desk services that answer your customers\\u2019 calls under your brand. Ask whether the provider supports this, how calls are handed back to your team, and how customer data is protected.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Should an outsourced help desk be US-based?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A US-based help desk usually means fewer language barriers, overlapping business hours and, if the provider is local, the option of on-site support. Offshore help desks can cost less but often lead to longer calls and more escalations.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>When outsourcing a 24\/7 help desk, look for live technicians at every hour rather than an answering service, response and resolution times guaranteed in writing, a clear path to escalate complex issues to senior engineers, US-based technicians who can come on-site when needed, secure remote access practices, and references from businesses like yours. Ask how [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":357,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cybocfi_hide_featured_image":"yes","footnotes":""},"categories":[3],"tags":[],"class_list":["post-350","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-managed-services"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What To Consider When Outsourcing Your 24x7 IT Help Desk Services<\/title>\n<meta name=\"description\" content=\"When you decide to outsource help desk services and you need them 24\/7 then you need to consider some of the following factors before deciding on a provider.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.is-t.net\/blog\/factors-to-consider-when-outsourcing-your-24x7-help-desk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What To Consider When Outsourcing Your 24x7 IT Help Desk Services\" \/>\n<meta property=\"og:description\" content=\"When you decide to outsource help desk services and you need them 24\/7 then you need to consider some of the following factors before deciding on a provider.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.is-t.net\/blog\/factors-to-consider-when-outsourcing-your-24x7-help-desk\/\" \/>\n<meta property=\"og:site_name\" content=\"IS&amp;T Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-01-24T18:49:20+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-10T00:56:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/01\/outsource-24x7-it-help-desk-services.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"478\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Scott Lard\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Scott Lard\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/factors-to-consider-when-outsourcing-your-24x7-help-desk\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/factors-to-consider-when-outsourcing-your-24x7-help-desk\\\/\"},\"author\":{\"name\":\"Scott Lard\",\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/#\\\/schema\\\/person\\\/01b75441ccfa116bc0ca0750c112b0fa\"},\"headline\":\"Factors To Consider When Outsourcing Your 24&#215;7 Help Desk\",\"datePublished\":\"2020-01-24T18:49:20+00:00\",\"dateModified\":\"2026-10-10T00:56:42+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/factors-to-consider-when-outsourcing-your-24x7-help-desk\\\/\"},\"wordCount\":1311,\"publisher\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/factors-to-consider-when-outsourcing-your-24x7-help-desk\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/01\\\/outsource-24x7-it-help-desk-services.jpg\",\"articleSection\":[\"Managed Services\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/factors-to-consider-when-outsourcing-your-24x7-help-desk\\\/\",\"url\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/factors-to-consider-when-outsourcing-your-24x7-help-desk\\\/\",\"name\":\"What To Consider When Outsourcing Your 24x7 IT Help Desk Services\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/factors-to-consider-when-outsourcing-your-24x7-help-desk\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/factors-to-consider-when-outsourcing-your-24x7-help-desk\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/01\\\/outsource-24x7-it-help-desk-services.jpg\",\"datePublished\":\"2020-01-24T18:49:20+00:00\",\"dateModified\":\"2026-10-10T00:56:42+00:00\",\"description\":\"When you decide to outsource help desk services and you need them 24\\\/7 then you need to consider some of the following factors before deciding on a provider.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/factors-to-consider-when-outsourcing-your-24x7-help-desk\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.is-t.net\\\/blog\\\/factors-to-consider-when-outsourcing-your-24x7-help-desk\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/factors-to-consider-when-outsourcing-your-24x7-help-desk\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Blog\",\"item\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Factors To Consider When Outsourcing Your 24&#215;7 Help Desk\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/\",\"name\":\"IS&amp;T Blog\",\"description\":\"News for nerds, stuff that matters\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/#organization\",\"name\":\"IS&T Consulting Group, LLC\",\"url\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/04\\\/ist-logo.png\",\"contentUrl\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/04\\\/ist-logo.png\",\"width\":125,\"height\":47,\"caption\":\"IS&T Consulting Group, LLC\"},\"image\":{\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.is-t.net\\\/blog\\\/#\\\/schema\\\/person\\\/01b75441ccfa116bc0ca0750c112b0fa\",\"name\":\"Scott Lard\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2c0683505b829c2570608ebccf5e242e6b3ea32fa4eb9649ac8d6734b5480367?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2c0683505b829c2570608ebccf5e242e6b3ea32fa4eb9649ac8d6734b5480367?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2c0683505b829c2570608ebccf5e242e6b3ea32fa4eb9649ac8d6734b5480367?s=96&d=mm&r=g\",\"caption\":\"Scott Lard\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"What To Consider When Outsourcing Your 24x7 IT Help Desk Services","description":"When you decide to outsource help desk services and you need them 24\/7 then you need to consider some of the following factors before deciding on a provider.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.is-t.net\/blog\/factors-to-consider-when-outsourcing-your-24x7-help-desk\/","og_locale":"en_US","og_type":"article","og_title":"What To Consider When Outsourcing Your 24x7 IT Help Desk Services","og_description":"When you decide to outsource help desk services and you need them 24\/7 then you need to consider some of the following factors before deciding on a provider.","og_url":"https:\/\/www.is-t.net\/blog\/factors-to-consider-when-outsourcing-your-24x7-help-desk\/","og_site_name":"IS&amp;T Blog","article_published_time":"2020-01-24T18:49:20+00:00","article_modified_time":"2026-10-10T00:56:42+00:00","og_image":[{"width":800,"height":478,"url":"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/01\/outsource-24x7-it-help-desk-services.jpg","type":"image\/jpeg"}],"author":"Scott Lard","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Scott Lard","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.is-t.net\/blog\/factors-to-consider-when-outsourcing-your-24x7-help-desk\/#article","isPartOf":{"@id":"https:\/\/www.is-t.net\/blog\/factors-to-consider-when-outsourcing-your-24x7-help-desk\/"},"author":{"name":"Scott Lard","@id":"https:\/\/www.is-t.net\/blog\/#\/schema\/person\/01b75441ccfa116bc0ca0750c112b0fa"},"headline":"Factors To Consider When Outsourcing Your 24&#215;7 Help Desk","datePublished":"2020-01-24T18:49:20+00:00","dateModified":"2026-10-10T00:56:42+00:00","mainEntityOfPage":{"@id":"https:\/\/www.is-t.net\/blog\/factors-to-consider-when-outsourcing-your-24x7-help-desk\/"},"wordCount":1311,"publisher":{"@id":"https:\/\/www.is-t.net\/blog\/#organization"},"image":{"@id":"https:\/\/www.is-t.net\/blog\/factors-to-consider-when-outsourcing-your-24x7-help-desk\/#primaryimage"},"thumbnailUrl":"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/01\/outsource-24x7-it-help-desk-services.jpg","articleSection":["Managed Services"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.is-t.net\/blog\/factors-to-consider-when-outsourcing-your-24x7-help-desk\/","url":"https:\/\/www.is-t.net\/blog\/factors-to-consider-when-outsourcing-your-24x7-help-desk\/","name":"What To Consider When Outsourcing Your 24x7 IT Help Desk Services","isPartOf":{"@id":"https:\/\/www.is-t.net\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.is-t.net\/blog\/factors-to-consider-when-outsourcing-your-24x7-help-desk\/#primaryimage"},"image":{"@id":"https:\/\/www.is-t.net\/blog\/factors-to-consider-when-outsourcing-your-24x7-help-desk\/#primaryimage"},"thumbnailUrl":"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2020\/01\/outsource-24x7-it-help-desk-services.jpg","datePublished":"2020-01-24T18:49:20+00:00","dateModified":"2026-10-10T00:56:42+00:00","description":"When you decide to outsource help desk services and you need them 24\/7 then you need to consider some of the following factors before deciding on a provider.","breadcrumb":{"@id":"https:\/\/www.is-t.net\/blog\/factors-to-consider-when-outsourcing-your-24x7-help-desk\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.is-t.net\/blog\/factors-to-consider-when-outsourcing-your-24x7-help-desk\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.is-t.net\/blog\/factors-to-consider-when-outsourcing-your-24x7-help-desk\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Blog","item":"https:\/\/www.is-t.net\/blog\/"},{"@type":"ListItem","position":2,"name":"Factors To Consider When Outsourcing Your 24&#215;7 Help Desk"}]},{"@type":"WebSite","@id":"https:\/\/www.is-t.net\/blog\/#website","url":"https:\/\/www.is-t.net\/blog\/","name":"IS&amp;T Blog","description":"News for nerds, stuff that matters","publisher":{"@id":"https:\/\/www.is-t.net\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.is-t.net\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.is-t.net\/blog\/#organization","name":"IS&T Consulting Group, LLC","url":"https:\/\/www.is-t.net\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.is-t.net\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2019\/04\/ist-logo.png","contentUrl":"https:\/\/www.is-t.net\/blog\/wp-content\/uploads\/2019\/04\/ist-logo.png","width":125,"height":47,"caption":"IS&T Consulting Group, LLC"},"image":{"@id":"https:\/\/www.is-t.net\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.is-t.net\/blog\/#\/schema\/person\/01b75441ccfa116bc0ca0750c112b0fa","name":"Scott Lard","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/2c0683505b829c2570608ebccf5e242e6b3ea32fa4eb9649ac8d6734b5480367?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/2c0683505b829c2570608ebccf5e242e6b3ea32fa4eb9649ac8d6734b5480367?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/2c0683505b829c2570608ebccf5e242e6b3ea32fa4eb9649ac8d6734b5480367?s=96&d=mm&r=g","caption":"Scott Lard"}}]}},"_links":{"self":[{"href":"https:\/\/www.is-t.net\/blog\/wp-json\/wp\/v2\/posts\/350","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.is-t.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.is-t.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.is-t.net\/blog\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.is-t.net\/blog\/wp-json\/wp\/v2\/comments?post=350"}],"version-history":[{"count":9,"href":"https:\/\/www.is-t.net\/blog\/wp-json\/wp\/v2\/posts\/350\/revisions"}],"predecessor-version":[{"id":7932,"href":"https:\/\/www.is-t.net\/blog\/wp-json\/wp\/v2\/posts\/350\/revisions\/7932"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.is-t.net\/blog\/wp-json\/wp\/v2\/media\/357"}],"wp:attachment":[{"href":"https:\/\/www.is-t.net\/blog\/wp-json\/wp\/v2\/media?parent=350"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.is-t.net\/blog\/wp-json\/wp\/v2\/categories?post=350"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.is-t.net\/blog\/wp-json\/wp\/v2\/tags?post=350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}