Fewer network problems and more uptime means more business for you

When your network is down, your business is down.

IS&T provides both remote and onsite support that keeps your systems running at peak performance 24/7.

• Emergency support — Whenever, wherever, IS&T's network and application professionals are ready to spring into action.
• On-call support — Help is just a phone call away, 24x7.
• Onsite helpdesk — IS&T augments your staff with onsite professionals who can answer virtually any question. Our experienced help-desk consultants not only support your end users, they can also administer and maintain your network.
• Scheduled visits — A proactive and predictable approach to keeping your network up and running

Professional Service Agreement:

A Professional Service Agreement (PSA) is a contract between IS&T and you...our customer, that specifies, in measurable terms, what services IS&T will furnish to your business as it pertains to your network support & maintenance services. The best thing for you is to have the protection afforded to you by an PSA. Some metrics that our PSA's may specify include:

• What percentage of the time support services will be available
• What items are covered and what services are provided for those items
• Specific performance benchmarks to which actual performance will be periodically compared
• The schedule for notification in advance of network changes that may affect users
• Help desk response time for various classes of problems
• Dial-in/VPN access availability
• Usage statistics that will be provided
• Price and amount of hours purchased (for both onsite and remote services)

Professional Service Agreement Packages — With this unique offering, we handle everything from managing your network to performing proactive maintenance to providing ongoing support to aligning your IT investment with your business objectives.